Refund policy
Return & Refund Policy
30-Day Easy Returns
At Envires Baby, we want you and your little ones to love every purchase. If for any reason you’re not satisfied, we offer a simple and stress-free return process.
Return Policy Overview
- Return Window: 30 days from the day you receive your order.
- Condition: Items must be unused, in their original condition, and returned with all packaging and tags.
- Easy Returns: Our support team will guide you through the process.
Return Costs
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Defective Products: Free returns (for wrong items, carrier damage, or defects).
- Change of Mind: Customer pays actual return shipping costs. Shipping fees are non-refundable.
How to Return an Item
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Contact Us: Email support@envires.co with your order number and reason for return.
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Pack Your Item: Securely repackage the item in its original packaging, including all tags and accessories.
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Send it Back: Ship via your nearest carrier, following the instructions in your return authorization email.
Refund Process
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Inspection: Once we receive your returned item, we’ll inspect it to ensure it meets our return conditions.
- Refund: Approved refunds are processed within 7 business days and issued to your original payment method.
Exchanges
Need a different size, colour, or product? Contact us — we’ll make the exchange process easy for you.
Questions?
Visit our FAQs page or contact our customer services. Frequently Asked Questions
Contact Information
Store Name: Envires Baby
Address: 32 Edenfield Rd, Prestwich, Manchester M25 0EE, United Kingdom
This address is used for product returns and cooperation. No point of sale here
Email: support@envires.co
Phone: +44 7868 237983
Customer Service Hours: Monday to Sunday, 9:00 AM – 5:00 PM (GMT/BST)
We do our best to respond within 1–2 days.
