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Return & Refund Policy

30-Day Easy Returns

 

At Envires Baby, we want you and your little ones to love every purchase. If for any reason you’re not satisfied, we offer a simple and stress-free return process.


Return Policy Overview

 

 

  • Return Window: 30 days from the day you receive your order.
  • Condition: Items must be unused, in their original condition, and returned with all packaging and tags.
  • Returns: Some returns may need to be sent to our fulfilment centre in China. We will provide the correct return address.
  • Easy Returns: Our support team will guide you through the process.

Return Costs

 

  • Defective Products: Free returns (for wrong items, carrier damage, or defects).
  • Change of Mind: Customer pays actual return shipping costs. Shipping fees are non-refundable.

How to Return an Item

  1. Contact Us: Email support@envires.com with your order number and reason for return.

  2. Pack Your Item: Securely repackage the item in its original packaging, including all tags and accessories.

  3. Send it Back: Ship via your nearest carrier, following the instructions in your return authorization email.

Refund Process

 

  • Inspection: Once we receive your returned item, we’ll inspect it to ensure it meets our return conditions.
  • Refund: Approved refunds are processed within 7 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

Need a different size, colour, or product? Contact us — we’ll make the exchange process easy for you.

Questions?

 

Visit our FAQs page or contact our customer services. Frequently Asked Questions

Contact Information

 

Store Name: Envires Baby
Email: support@envires.com
Phone: +44 7449 712348

Customer Service Hours: Monday to Sunday, 9:00 AM – 5:00 PM (GMT/BST)

We deliver across the United Kingdom. All orders are dispatched and fulfilled to UK customers.

We do our best to respond within 1–2 business days.